Car Insurance Help Centre / Avoiding Admin Charges

Admin fees for changes made by phone

Using My25Plus saves you money.

We reserve the right to charge an administration fee of up to €10 for a change or correction made to your policy by a member of our team. This is on top of the cost of the phone call and any increase in your premium that you will have to pay as a result of making the change.

Our telephone administration charges are to cover costs, not make a profit, and help us to keep our policy prices low. We enable you to make most changes yourself in My25Plus whenever you want, without having to spend time phoning. As a 100% online insurer, it's our way of offering you our best policy prices - we keep both your and our costs to a minimum if our customers don't call.

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Types of changes charged for when made by phone

Save money, use My25Plus.

We reserve the right to charge an administration fee of up to €10 on top of the cost to make the change or correction if a member of our team does any of the following on your behalf:

1. Change policyholder details:

  • Your title (e.g. Miss to Mrs).
  • First name and/or surname.
  • Occupation.
  • Licence type (e.g. automatic license to manual).
  • Number of years you have held your license.
  • Claims history.
  • Conviction details.
  • Date of birth.
  • No Claims Discount entitlement.

2. Add a driver

3. Change address:

  • House Number or Name.
  • Postcode.

4. Change vehicle details:

  • Type of car.
  • Registration number.

5. Change other details:

  • Main driver.
  • Estimated value.
  • Annual mileage.
  • Where the car is kept overnight.
  • Excesses.

6. Add or change type of use:

  • E.g. business use.

Changing your details could result in your insurance cost rising or going down. But, as there's no admin charge if you make the changes online, you save money by using My25Plus.

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Types of changes that are free when made by phone

Save time and money, use My25Plus.

Some changes can be made by phone without incurring an administration fee. You can avoid the cost and hassle of what could be a long call by making the changes online in My25Plus - your personal online account. It's fast, and free.

However, no admin fee applies if you call to make the following amendments:

  • Changes to your bank details (e.g. sort code, account number or card details).
  • Changes to your email address or contact number.

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