What do I do if I forget my password?

Your password gives you instant access to your personal My25Plus - your secure online account. You'll need it to view or print all your policy information. So you'll need to keep it safe.

If you do forget your password, don't panic. There's a quick and easy process to follow to reset it.

From the My25Plus area click on "Forget Password". You will then have to enter your username and a new password will be emailed to you. Once you have logged in then you can update your password.

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What do I do if I forget my username?

Your username gives you instant access to your personal My25Plus - your secure online account. And it should be easy to remember - because it's simply your email address.

If you have more than one email address, and cannot remember which one you used when you first took out then you will have to contact us for your username.

From the My25Plus area click on "Forget Password". You will then have to enter your username and a new password will be emailed to you. Once you have logged in then you can update your password.

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