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We believe you deserve a courteous, fair and prompt service. If there is any occasion when our service does not meet your expectations, please contact us on the details below:

Complaints Department
PO Box 151
Co. Donegal
Email: complaints@mclinsuretech.ie

Please include all relevant information required for us to deal with your complaint, we recommend the following: -

  • State your name, address and telephone number (and email if applicable). Please also state if you are acting on behalf of someone else, we will require their consent to discuss their personal matters with anyone else.
  • Briefly describe what your complaint is about stating relevant dates and times, if applicable.
  • List your specific concerns starting with the most important concern.
  • State how you would like us to resolve your complaint.
  • State your preferred method of communication.

Whether you contact us verbally or in writing we will acknowledge your complaint in writing within 5 business days, advising you of who is dealing with the matter and further details regarding our complaint’s procedure. We aim to resolve all complaints within 20 working days. A copy of our full complaint’s procedure is available at any time upon request.

To ensure your data is kept safe and secure, we will only correspond with you, the policy holder in relation to a complaint. Any correspondence issued will be issued to the postal address / email address listed on your policy and/or quotation.

If you wish for us to disclose any information to a third party e.g. solicitor, we will require a hand signed letter from you giving explicit consent as to what information you wish for us to disclose and a copy of your photographic ID including your signature (e.g. driving licence or passport). Please see our Data Protection and Privacy Policy for more information regarding who we share your information with.

If you are dissatisfied with the handling or outcome of your complaint, you may contact the Financial Ombudsman Service on the details below: -

Financial Services and Pensions Ombudsman’s Bureau (FSPO)
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Phone: +353 1567 7000
Web Address: info@fspo.ie

You will not prejudice your rights to take legal proceedings if you refer your complaint to the FSPO.