Home Insurance Help Centre / Sending Documents

When you purchase a policy, we may request documents to support your Statement of Insurance within 14 days of the inception date, this may include but not limited to:

  • Valuations (within the last 2 years) – for specified items valued over €5,000

You will have the option to scan and upload the required documents to your secure online account. From here, you can monitor our progress. We estimate allowing 72 hours for documents to be processed. You will receive an email either confirming receipt of the documents or details of any outstanding issues.

We cannot accept a scanned copy of your RACA – Running Account Credit Agreement (Direct Debit Mandate) or Certificate of Motor Insurance, we require the original document – please return these by post.

You can post your documents to:

25plus.ie
PO Box 151
LetterKenny
Co. Donegal

Please allow 72 hours from the date of receipt for documents to be processed.