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Customer Help Centre / Travel Insurance Help Centre


  • I Haven't Received My Documents Yet. Why?

  • What Methods Of Payment Are Available?

  • I (or a relative) Have a Pre-existing Medical Condition, Can I Still Get Cover?

  • Under an Annual Policy, Will my Partner and I Still be Covered if we go on Separate Holidays?

  • What Type of Travel Policy is Best for Me?

  • How Long Will it Take For my Policy Documents to Update?

  • Will the Annual Policy Cover my Child on a School Trip?

  • What Happens If the Information I Give You is Inaccurate?

  • How Do I Make a Claim?

  • Can I Cancel My Travel Insurance?

  • Can I Take Part in Sports and Activities During My Holiday

  • What Upgrades Are Available

  • How Do I Renew My Travel Insurance

  • Do I Have to be Resident in Ireland to Purchase the Insurance

  • What is the Definition of a Family?

  • Do You Have to be Married to be Insured as a Couple

  • What are the Geographically Areas?

  • Can I Get a Discount if I Have Private Medical Care?

  • About 25plus Travel

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25Plus.ie is a trading name of MCL InsureTech Ltd. MCL InsureTech Ltd is authorised and regulated by the Financial Conduct Authority of the United Kingdom, registration number 306483 and is regulated by the Central Bank of Ireland for conduct of business rules. MCL InsureTech Ltd, Registered in Northern Ireland, Company number NI41174. Registered Office, 66 Railway Road, Coleraine, Co Derry, BT52 1PG.

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